Our shipping time takes 3-10 business days depending on your location excluding Saturdays, Sundays, or US holidays. This time includes processing and in-transit time for your order.  Please allow extra time during our busy season as postal delays are out of our control. YOUR ORDER MAY BE DELIVERED IN 2 PACKAGES AS YOUR ITEMS WILL ORIGINATE FROM DIFFERENT WAREHOUSES. Please reach out to support@insoshop.com for additional assistance in this matter.

To ensure that your package is properly delivered and that you receive your package within the time expected timescales, please make sure that your address is correctly entered and includes all required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.