We will accept returns of unworn clothing items with original tags attached. Unfortunately, we cannot accept returns on sale items or gift cards.

Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. If it is a split package order, it will start from the time of the final package delivery date and time.

To start a return, you can contact us at support@insoshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.